System features
Why choose between a traditional on-premise installed phone system and a hosted solution?
IQcloud architecture
cloud done right
cloud done right
Instead of leveraging 'connectivity' like most hosted providers to store your PBX in the cloud, sipIQ leverages the cloud itself to provide a greater level of functionality and relability to your communications platform. Your sipIQ solution uses a local node in concert with your cloud based instance to provide all of the bells, whistles and advantages of an onsite PBX with the scalability and portability of the cloud. Your telephone system now resides at your office when you need it and everywhere else your business takes you.
With sipIQ's hybrid architecture you can have both a feature rich IP phone system and the call quality and reliability associated with a traditional on premise PBX.
With sipIQ you can have it all! Your business is unique and with sipIQ you don't have to settle for a telephony solution that has limited features.
We design your sipIQ system to work the way your team is most comfortable, so that the adoption of more powerful functions is quick and easy for all.
With so many features, sipIQ is your only real choice.
With so many features, sipIQ is your only real choice.
Conferences
Conference Bridge: Allows a group of people to participate in phone call. The sipIQ Bridge allows participants to dial into a virtual meeting room from their own phone.
Meeting rooms can hold dozens or even hundreds of participants. (Both internally and externally) Conference rooms can be moderated by an admin user. An external number can be used to call into a Conference Bridge.
Meeting rooms can hold dozens or even hundreds of participants. (Both internally and externally) Conference rooms can be moderated by an admin user. An external number can be used to call into a Conference Bridge.
Message waiting
Message Waiting Indicator: This feature notifies the user of a new or unheard voicemail message left on the extension associated with the phone. The presence of a new message is indicated by illuminating an LED on the phone. The lamp will remain lit (and in some cases blinking) until the user has listened to the new message(s) on the extension.
Parking lots
Parking Lots: Call parking allows users to place a call in a call parking lot with an assigned number.
Any user with any phone on the network can pick up this call simply by dialing its number. The party who is placed in the call parking lot will have on-hold music played to them while they are awaiting a pick-up. The system assigns specific parking lot numbers upon transfer. Calls placed in a parking lot will automatically ‘ring back’ the extension that placed the call after a designated period of time.
Any user with any phone on the network can pick up this call simply by dialing its number. The party who is placed in the call parking lot will have on-hold music played to them while they are awaiting a pick-up. The system assigns specific parking lot numbers upon transfer. Calls placed in a parking lot will automatically ‘ring back’ the extension that placed the call after a designated period of time.
Call Transfer
Call Transfer: Allows users to transfer calls from their phone to another user, voicemail, an external number and other destinations.
Call transfers can be performed two ways. The first method is called a Blind Transfer and it will connect the call to the destination number immediately. The second is called an Attended Transfer, and this action connects the person performing the transfer with the intended recipient prior to connecting the two parties. This gives the user making the transfer an opportunity to inform the recipient who is on the line before the actual transfer is made.
Call transfers can be performed two ways. The first method is called a Blind Transfer and it will connect the call to the destination number immediately. The second is called an Attended Transfer, and this action connects the person performing the transfer with the intended recipient prior to connecting the two parties. This gives the user making the transfer an opportunity to inform the recipient who is on the line before the actual transfer is made.
Music on Hold
Music on Hold: This feature fills the silence that would be heard by telephone callers who have been placed on hold or are currently in a call queue.
The music can be customized to play music specific to the type of call they placed, or provide the callers with a number of custom recorded messages relating to the potential nature of the call.
The music can be customized to play music specific to the type of call they placed, or provide the callers with a number of custom recorded messages relating to the potential nature of the call.
Announcements
Announcements: This feature is used to send a call to a destination that will play an informational message to a caller. After the message is played, the call will proceed to another destination. (For example: Often a call is transferred to customer service, before the caller is connected with a representative, they are informed by an announcement that the call may be recorded.)
Day/night mode
Day/Night Mode: This feature allows users to route calls based on the time, day of the week or month.
Do you want all your calls to forward to your company voicemail after business hours? Should all calls be routed to an emergency service after 10pm? This feature can route calls differently after business hours, during weekends or Holidays at your convenience.
Do you want all your calls to forward to your company voicemail after business hours? Should all calls be routed to an emergency service after 10pm? This feature can route calls differently after business hours, during weekends or Holidays at your convenience.
Disaster recovery
Disaster Recovery: Uses a set of policies and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. Based on the criteria or type of failure, the most critical part of your business (telephones) will continue to route calls based on your plan, and the technology and resources still available.
Follow me
Follow Me: This feature enables users to route their calls to a series of alternate extensions/external destinations (such as mobile or landline) should a call persist (ring) longer than the specified number of rings/seconds.
As the call is received, the system will ring the dialed extension for the defined number of seconds. Once the specified duration has passed, the sipIQ™ system directs the call to ring the extension(s) and /or external destinations listed in an effort to reach the user. The call can be accepted or rejected by the device dialed (such as a mobile phone) without the caller privy to this. A rejection or timeout will ultimately send the call to the original (intended) extension’s busy voicemail.
As the call is received, the system will ring the dialed extension for the defined number of seconds. Once the specified duration has passed, the sipIQ™ system directs the call to ring the extension(s) and /or external destinations listed in an effort to reach the user. The call can be accepted or rejected by the device dialed (such as a mobile phone) without the caller privy to this. A rejection or timeout will ultimately send the call to the original (intended) extension’s busy voicemail.
IVR (digital receptionist)
IVR (Digital Receptionist): An Interactive Voice Response interacts with all incoming callers.
The automated message that plays informs callers of the options available to them, and prompts them to make selections using their keypad that will route them to the appropriate party based on the nature of their call. Callers can be routed to extensions, announcements, ring groups, voicemail, etc.
The automated message that plays informs callers of the options available to them, and prompts them to make selections using their keypad that will route them to the appropriate party based on the nature of their call. Callers can be routed to extensions, announcements, ring groups, voicemail, etc.
Miscellaneous destinations
Miscellaneous Destinations: This feature is used to create a destination to which you can route calls from another feature or module. For example, a destination can be created that dials an announcement, and then forwards to a mobile telephone number.
This can be used in conjunction with an IVR, such that if a caller presses a specified number, they would be routed to the Miscellaneous Destination for that number.
This can be used in conjunction with an IVR, such that if a caller presses a specified number, they would be routed to the Miscellaneous Destination for that number.
Ring groups
Ring Groups: This feature enables users to have multiple phones ring when one extension is dialed.
The extensions involved are customarily assigned into a group, such as sales/operations/support, and when dialed, all phones specified in the group will ring simultaneously. Additionally, the ring options can be configured to: ring all, ring sequentially, ring first available and more.
The max ring time may be set, an announcement placed before the call is connected to the group, whether to ring or play music and more.
The extensions involved are customarily assigned into a group, such as sales/operations/support, and when dialed, all phones specified in the group will ring simultaneously. Additionally, the ring options can be configured to: ring all, ring sequentially, ring first available and more.
The max ring time may be set, an announcement placed before the call is connected to the group, whether to ring or play music and more.
Whisper/listen
Whisper/Listen/Barge These features allow specific users to listen and/or place themselves into other users’ calls.
Whisper allows a supervisor to silently instruct an agent who is actively on a call without the other party hearing.
Listen allows a supervisor to silently monitor a two party call. Call may be initiated externally or internally. There is no sound to alert the agent being monitored.
Barge allows the supervisor who is monitoring the call to enter the conversation. Once joined, the call becomes a full-fledged three way call. All parties can hear one another.
Whisper allows a supervisor to silently instruct an agent who is actively on a call without the other party hearing.
Listen allows a supervisor to silently monitor a two party call. Call may be initiated externally or internally. There is no sound to alert the agent being monitored.
Barge allows the supervisor who is monitoring the call to enter the conversation. Once joined, the call becomes a full-fledged three way call. All parties can hear one another.
Hot desking
Hot Desking: This feature enables a user to log into any phone on your sipIQ™ system and have their user profile and settings populate that device.
This is often employed to allow multiple users to log into the same device at different times of day. This is also used in workplaces where not all the employees are in the office at the same time, or not in the office for long periods at a time.
This is often employed to allow multiple users to log into the same device at different times of day. This is also used in workplaces where not all the employees are in the office at the same time, or not in the office for long periods at a time.
Call recording
Call Recording: This feature enables users to record the call they are currently on for review at a later time.
System hardware can be upsized to record all calls and download them to secure storage nightly. Legal compliance for the financial sector is available. No touch, automated data retention, archiving and disposal of recorded media.
System hardware can be upsized to record all calls and download them to secure storage nightly. Legal compliance for the financial sector is available. No touch, automated data retention, archiving and disposal of recorded media.
Queues
Queues: Enables users to place callers into a structured on-hold system of priority so that the caller with the highest level of urgency (usually the caller on hold the longest) is routed to the first available user before all others.
Call Queues are extremely useful when handling a large number of incoming callers with a limited amount of resources. Callers can be placed in a queue to be answered by the first available user, or placed in a queue which can be answered by a specific agent. While a caller is waiting in queue, special music on hold and/or announcements can be played to them. Users are also able to log in and out of certain queues to alleviate traffic.
Call Queues are extremely useful when handling a large number of incoming callers with a limited amount of resources. Callers can be placed in a queue to be answered by the first available user, or placed in a queue which can be answered by a specific agent. While a caller is waiting in queue, special music on hold and/or announcements can be played to them. Users are also able to log in and out of certain queues to alleviate traffic.
IQdial
IQDial™: The sipIQ™ dialer, is a convenient application that allows users to dial directly from their desktop. Once loaded, it remains in the system tray for easy access, and can be configured to stay open on the desktop for even quicker use.
Simply copy any number on your screen, click on the dialer and select dial. Quick recall of the last dozen numbers dialed, enable call recording with one click, and redial, all from an easy to use interface.
Simply copy any number on your screen, click on the dialer and select dial. Quick recall of the last dozen numbers dialed, enable call recording with one click, and redial, all from an easy to use interface.
All of the features you need at the price you want.
The sipIQ team has the experience, energy, tools, technology and passion that it takes to keep our customers connected so they can remain focused on their business. sipIQ is purpose built for the enterprise and value driven for all business.
Implementation
The project engineering team will work on-site with you to determine exactly how many users you have, and how many phones your business will need to function optimally.
Once designed, your transition to the sipIQ platform is handled by our technicians.
All of your current numbers are ported over to the new system by our team, and all of your employees are trained to use their desktop phone, softphone and smartphone application. During the changeover, you can maintain all of your old numbers, and add new ones for strategic moves into new areas and territories. Toll free numbers can also be configured.
Once designed, your transition to the sipIQ platform is handled by our technicians.
All of your current numbers are ported over to the new system by our team, and all of your employees are trained to use their desktop phone, softphone and smartphone application. During the changeover, you can maintain all of your old numbers, and add new ones for strategic moves into new areas and territories. Toll free numbers can also be configured.
Maintenance
With sipIQ, maintenance is a snap. Unlike other cloud based telephone systems, we manage your system! That means your IT department continues to manage your network devices and computers and we handle all add-ons, changes and updates to the system.
sipIQ is a Hybrid architecture product, a cloud managed IP Phone system, with a reliable, on site cloudIQ node. This guarantees connectivity, call quality and security!
sipIQ is a Hybrid architecture product, a cloud managed IP Phone system, with a reliable, on site cloudIQ node. This guarantees connectivity, call quality and security!
Savings
sipIQ customers slash their phone bills. First off, clients who move from traditional circuits over to sipIQ save the most from leveraging sip. Second, businesses with multiple locations or making significant long distance calls benefit from lower costs and best cost routing.
sipIQ is configured so that all calls in the US and Canada are local. Not only does sipIQ have a lower cost to own than traditional phone systems, you only pay for as many endpoints as you need. The system can have extensions added at any time, one at a time, as needed. We grow with you!
sipIQ is configured so that all calls in the US and Canada are local. Not only does sipIQ have a lower cost to own than traditional phone systems, you only pay for as many endpoints as you need. The system can have extensions added at any time, one at a time, as needed. We grow with you!
Mobility
BYOD (Bring Your Own Device) isn’t something for small start-ups anymore. It is an absolute necessity for productive members of your team.
sipIQ allows your employees to utilize their technology of choice, in a completely secure fashion, all the while maintaining the same desktop phone number for contact.
Once the Mobile App is installed users can access all the features associated with their desktop phone including: voice, text, check voicemail, send or receive faxes, dial extensions, join audio or video conferences and mobile chat.
sipIQ allows your employees to utilize their technology of choice, in a completely secure fashion, all the while maintaining the same desktop phone number for contact.
Once the Mobile App is installed users can access all the features associated with their desktop phone including: voice, text, check voicemail, send or receive faxes, dial extensions, join audio or video conferences and mobile chat.
Growth and scalability
With sipIQ, your UC platform can grow just as fast as you do. Adding endpoints, users and call pathways is easy and can be done in minutes with one of our technicians.
When you add a new employee, all it takes is a quick call to one of our technicians, and in less than 72 hours you will have a brand new handset, delivered to your doorstep, configured and ready for use by your new user.
(Just plug and play! We handle everything!)
When you add a new employee, all it takes is a quick call to one of our technicians, and in less than 72 hours you will have a brand new handset, delivered to your doorstep, configured and ready for use by your new user.
(Just plug and play! We handle everything!)
“Security” and repurpose
sipIQ uses
multilayered hardware
and software based security provisions to provide the highest levels of security for our
customers.
-
Calls are encrypted from end to end. With 24/7/365 monitoring against hacking and fraud, you’re always secure. sipIQ can be configured
to meet GSA, HIPAA, PCI,
and Safe Harbor
requirements.
sipIQ is smart communications.
sipIQ is smart communications.
Legal Information
The information provided on this web-site is provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, implied warranties or merchantability, fitness for a particular purpose, or non-infringement. sipIQ and its subsidiaries and affiliates (“sipIQ”) do not warrant or make an representations or conditions regarding the use, validity, completeness, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the information on this site.
In no event shall sipIQ be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to loss of data or profit, arising out of or in connection with the use or performance of the information on this site, even if sipIQ shall have been advised of the possibility of such, and whether based on an action in contract, tort or any other theory of liability.
This publication may include technical inaccuracies or typographical errors. Changes may be periodically made to this web-site. sipIQ may make improvements and/or changes to the web-site or in the products or the programs described on the web-site at any time without notice. Copyrights
All materials appearing anywhere on sipIQ.com or its subsidiaries' Internet sites are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by sipIQ Networks Corporation or its subsidiaries (collectively "sipIQ”), or by the original creator of the materials. None of the materials may be copied, reproduced, displayed, modified, published, uploaded, posted, transmitted or distributed in any form or by any means other than with sipIQ's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on sipIQ's Internet sites may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. The copyrighted materials include all PDF material available for view and download, but this material is not available for reproduction or distribution. Trademarks
The trademarks, service marks, logos and graphics (the "Trademarks") appearing on sipIQ's Internet sites are registered and unregistered trademarks of sipIQ Networks Corporation or its subsidiaries (collectively "sipIQ") or others. Other product names (not owned by sipIQ) used in on this site are used with the permission of the trademark owner or for identification purposes only, and sipIQ claims no rights in these trademarks. No license or right is granted by implication or any other means to use any trademark appearing on sipIQ's Internet sites. If you have any questions about the use of sipIQ's trademarks, or any other trademarks appearing on this site, please contact our legal department at 888-747-4789. sipIQ vigilantly enforces its intellectual property rights and will actively seek the recovery of any costs and damages it may incur preventing the misuse or misappropriation of its property.
x The information provided on this web-site is provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, implied warranties or merchantability, fitness for a particular purpose, or non-infringement. sipIQ and its subsidiaries and affiliates (“sipIQ”) do not warrant or make an representations or conditions regarding the use, validity, completeness, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the information on this site.
In no event shall sipIQ be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to loss of data or profit, arising out of or in connection with the use or performance of the information on this site, even if sipIQ shall have been advised of the possibility of such, and whether based on an action in contract, tort or any other theory of liability.
This publication may include technical inaccuracies or typographical errors. Changes may be periodically made to this web-site. sipIQ may make improvements and/or changes to the web-site or in the products or the programs described on the web-site at any time without notice. Copyrights
All materials appearing anywhere on sipIQ.com or its subsidiaries' Internet sites are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by sipIQ Networks Corporation or its subsidiaries (collectively "sipIQ”), or by the original creator of the materials. None of the materials may be copied, reproduced, displayed, modified, published, uploaded, posted, transmitted or distributed in any form or by any means other than with sipIQ's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on sipIQ's Internet sites may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. The copyrighted materials include all PDF material available for view and download, but this material is not available for reproduction or distribution. Trademarks
The trademarks, service marks, logos and graphics (the "Trademarks") appearing on sipIQ's Internet sites are registered and unregistered trademarks of sipIQ Networks Corporation or its subsidiaries (collectively "sipIQ") or others. Other product names (not owned by sipIQ) used in on this site are used with the permission of the trademark owner or for identification purposes only, and sipIQ claims no rights in these trademarks. No license or right is granted by implication or any other means to use any trademark appearing on sipIQ's Internet sites. If you have any questions about the use of sipIQ's trademarks, or any other trademarks appearing on this site, please contact our legal department at 888-747-4789. sipIQ vigilantly enforces its intellectual property rights and will actively seek the recovery of any costs and damages it may incur preventing the misuse or misappropriation of its property.
sipIQ Website Privacy Policy
sipIQ is committed to protecting the security and privacy of your personal data and ensuring that we conduct our business in compliance with laws on privacy, data protection and data security. We hope that the information in this policy will help you to understand what information sipIQ may collect and how we may use, protect and share it.
This policy only applies to sipIQ.com, sipIQ does not extend to the practices of other websites that we may link to, companies that we do not own or control, and to people that we do not employ or manage.
x sipIQ is committed to protecting the security and privacy of your personal data and ensuring that we conduct our business in compliance with laws on privacy, data protection and data security. We hope that the information in this policy will help you to understand what information sipIQ may collect and how we may use, protect and share it.
This policy only applies to sipIQ.com, sipIQ does not extend to the practices of other websites that we may link to, companies that we do not own or control, and to people that we do not employ or manage.